J.D. Power names WPS best in Midwest for residential customer satisfaction
For the Tomahawk Leader
WISCONSIN – Wisconsin Public Service (WPS) this week announced that it had been named the best midsize electric utility in the Midwest for residential customer satisfaction by J.D. Power.
WPS said it received the honor for its performance in the 2023 Electric Utility Residential Customer Satisfaction Study (www.tinyurl.com/yc32495d), in which, the company scored more than 30 points higher than the average score for electric utilities across the United States.
“Every plan, every decision, every improvement we make is dedicated to providing world-class service to our customers,” said Scott Lauber, WPS President and CEO. “This honor is a reflection of the tireless efforts of our employees, who ensure our customers have the affordable, reliable and clean energy they depend on around the clock.”
This is the second time in three years WPS has been honored by J.D. Power for excellence in customer satisfaction. WPS also was named as the best midsize natural gas utility in the Midwest for residential customer satisfaction in 2021.
Wisconsin Public Service Corp. is a subsidiary of WEC Energy Group Inc. (NYSE: WEC). The company serves approximately 461,000 electric and 341,000 natural gas customers in northeastern and north central Wisconsin.
Visit www.wisconsinpublicservice.com to learn more.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit www.jdpower.com/business.
The J.D. Power auto shopping tool can be found at www.jdpower.com.